[pii_email_9e39a8e26f41659213e5] Error [SOLVED]

So, you are facing [pii_email_9e39a8e26f41659213e5] error and need a solution for it.


You have landed in the right place to find the right solution.

You will find step wise guide in this article and by following those steps you will be able to solve this issue easily and permanently.

Whenever you see such type of errors, it makes your outlook to stop working and you won’t be able to send or receive email message.

Hence, it is necessary to fix the issue in order to make your outlook perfectly working again.

There are several reasons why your outlook could start throwing an error message but sometimes you cannot identify the exact root cause behind the error by just looking at the error code generated from outlook.

This error code is also one of that type where you won’t be able to identify the reason behind this error.

And when that happens then you already know that without knowing the reason for this error what could you do for the solution.

It is important to understand this error before even we try to apply a fix for this issue.

Many users have faced this issue and I have studied their experience with this issue.

I, myself have been involved in troubleshooting this issue for many of the users.

Based on what I have seen so far and what I experienced, I have provided a step wise troubleshooting guide here and I am sure that it will surely help you to fix this issue.

What is [pii_email_9e39a8e26f41659213e5] Error?

This is also one of the most common issue which occurs for some of the outlook users very frequently.

This error mainly occurs due to the issue with OST file being used by your outlook.

If your OST file has some issue, it does not load properly, or it gets corrupted then your outlook starts throwing error.

OST file is an important file which contains all the settings for your outlook. Hence, it is important that your outlook finds a proper OST file to function correctly.

If you are facing an issue with it then you will have to first fix the issue with your OST file only then your outlook starts working fine.

Because without a properly working OST file, you won’t be able to use your outlook.

So, lets look into fixing the OST issue now.

How to Fix [pii_email_9e39a8e26f41659213e5] Error?

As we already know now that this issue is mainly caused by an issue with the OST file.

So, we would first try to fix the issue with OST.

Let us now try to create a new OST file for your outlook.

To create a fresh OST file all you need to do is follow the below steps.

How to remove OST File and Create New OST

  1. Close Outlook
  2. Navigate to Documents Folder
  3. Go to AppData (If AppData is not visible then click on View and check the box Hidden Items)
  4. Now, go to Local > Microsoft > Outlook
  5. Find the file “yourmailid.ost”
  6. Delete the OST file from that folder.
  7. Now, open Outlook
  8. Create a new account for yourself with that email ID for which you removed OST.

Now, you have successfully removed the faulty OST file. All you need now is to create a new account inside outlook with the same details for which that OST file was created.

Once you add that account back to outlook then outlook will automatically create a fresh OST file for you again.

How to Add New Account in Outlook?

To add a new account, you need to know the email ID and password for that account. Follow the below steps to add a new account to outlook.

  1. Navigate to File menu inside outlook
  2. Click on Account Settings under Info
  3. Once you are inside Account Settings
  4. Click on New
  5. Provide your Email Address
  6. Follow onscreen instruction
  7. Account will be created

By following the steps provided above you will be able to add an account easily to your outlook.

Now, you have a freshly created OST file with all the required settings.

I am sure it will surely solve the issue you were facing.

If required, then don’t hesitate to restart your system once and check if you are still facing the issue or it is solved.


Here you found the solution for [pii_email_9e39a8e26f41659213e5] error code. Now you know that this issue was caused by a faulty OST file and you were able to successfully remove the faulty OST and create a new one for you.

You were able to solve the issue and now you should have a working outlook. If at all you know some other steps which you believe, will solve this issue for others then please feel free to comment with your own steps to help other.

Mike C. Hensley
Mike C. Hensleyhttps://okerrors.com
I am Mike, a Microsoft Certified Professional. I will provide you easy steps to resolve all your outlook related issues here.


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