If you are looking for a solution to [pii_email_57585d6cf4028389f7c9] error, then you are in right place.
I will provide you simple steps to be followed to resolve this error.
When you see such fancy error codes and have no idea what that means and how to resolve the issue then its really frustrating, I understand that.
Here I will provide you the details about error [pii_email_57585d6cf4028389f7c9] and the steps to resolve it.
What is [pii_email_57585d6cf4028389f7c9] Error?
Usually this error appears when your outlook is not properly configured, due to temp files or due to browser issue, if you are checking webmail in a browser.
I would not suggest you try reinstalling outlook straight away because the issue might be different and following some simple steps mentioned below might help you to resolve this issue quickly.
This error might appear due to temp files on your system, you may receive this error message due to outlook account not configured properly on your system or if you are using a web browser to access webmail then the issue can occur due to misconfiguration of your web browser.
So, it is always better to validate and fix these issues before you think of reinstalling your outlook.
Because, it takes a lot of time to uninstall the previously installed Office and the perform a clean installation right from beginning.
Since, outlook is part of MS Office bundle it becomes necessary to remove the entire MS Office suite from your system and then do a clean installation of the same.
Which is not an easy solution for many, as it takes time and requires a lot of patience.
So, before attempting the reinstallation of MS Office, it is advisable to perform certain checks and validation on your system to make sure that nothing else is causing this issue in your outlook.
So, let’s begin.
How to Solve [pii_email_57585d6cf4028389f7c9] Error?
Step 1. Clear Temp Files
First thing first, when you see the error code [pii_email_57585d6cf4028389f7c9], first thing you should try is that clear your temp folder.
This will make sure that if there is any temporary file on your system which is causing issue with your outlook then that file will get cleared and you will again be able to use outlook without any issue.
To cleanup your Temp files, all you have to do is press Windows Key + R if you are working on a Windows operating system.
That will open up run command for you.
Then you have to type %TEMP% and click on OK or press Enter key.
That will open Temp folder containing all temp files of your system.
Alternatively, you can go to your user folder and inside that you can navigate to App Data > Local > Temp.
Temp folder is the folder which contains all your temp files and folders.
Once you are inside your temp folder, you can delete everything what you see there.
Don’t worry, you don’t need them.
Those are just the temporary files created by different applications to make accessibility for those apps faster.
But sometimes temp files start causing trouble for some of the application.
In that case, all you need to do is clear your temp folder.
That will solve the issue for you.
By following the above steps, you will be able to solve your outlook issue if it caused by temp files.
However, if that did not solve the issue for you then you need to move to step number 2.
Step 2. Reconfigure your Account
If your account configuration is incorrect then also you might receive [pii_email_57585d6cf4028389f7c9] error.
In that case, it will be required to check if your account is configured correctly or not.
If you are not sure about what is the correct configuration for your outlook account then what you can do is, just delete the existing account from your outlook and reconfigure your outlook freshly.
That should solve the issue for you by restoring your account and connecting you to the exchange server again.
It is very simple to configure your account in outlook.
Follow the below steps.
- Click on File and select Info.
- Select Account Settings from Account Settings drop down list.
- Select your account from Email Accounts tab.
- Click on Change if you know your account settings, Else,
- Click on Remove to remove the account.
- After removing the account click on New.
- Provide your Email ID & Password.
- Follow onscreen guide to add new account.
This will add a new account for you inside outlook and this newly added account should not give you trouble anymore.
If you followed the above-mentioned steps correctly the I am sure that it will solve the issue for you and once again you will be able to send and receive emails from your outlook without any issue.
However, if you were using webmail to check your email then you have to follow different steps.
Let’s discuss about that now.
Step 3. Clear Cookies in Your Browser
If you were accessing your mails through webmail in a browser and facing any issue, then it is advisable to try a different browser and check if the issue continues.
Browsers also store cache files and cookies based on your browsing history for the websites which you visit. This is the functionality of a web browser to enable you to browse the internet at a much faster speed because the locally stored files get loaded from your system and only the updated files get loaded from the internet.
So, if you are facing the issue with webmail then it is a good option to check your mail in a different browser and see if it works fine for you there.
Another option for you is to clear the stored files, cache and cookies in your browser, then restart your browser and try again.
One example I am providing you here for one of the most popular web browsers.
If you are using Chrome browser then you can click on the three dots available in right hand top corner, click on settings and go to Privacy and security.
There you will find an option called Clear Browsing Data.
Click on that, then you can uncheck Browsing history if you want your chrome browser to remember the previously visited sites.
But, keep Cookies and Cached Files selected and click on Clear Data.
This will then clear all the cached files and cookies from your browser.
Once that is done, close your browser and open it again and try.
Hopefully, your issue will be resolved by now.
You have learned the cause and resolution of [pii_email_57585d6cf4028389f7c9] error in this article. You will be able to solve this issue by following the steps mentioned above.
If you were able to solve this issue by following some different method, then please share the steps with the rest of the world by mentioning them in the comment below.
That will help others to solve the issue what they are facing.